This policy explains what cookies are, which ones we use on DuelaPay, and how you can manage your preferences.
Cookies are small text files that are placed on your device (computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.
Cookies do not contain personal information by themselves — they contain a unique identifier that allows the website to recognise your device on subsequent visits. Some cookies are temporary (session cookies) and are deleted when you close your browser. Others persist on your device for a set period (persistent cookies).
In addition to cookies, we may use similar technologies such as web beacons, pixels, and local storage for similar purposes.
These cookies are essential for the DuelaPay Platform to function. Without them, services you have asked for — such as logging in, accessing your account, and processing payments — cannot be provided. You cannot opt out of strictly necessary cookies.
These cookies allow us to count visits and understand how visitors interact with our Platform — which pages are most visited, how users navigate between pages, and where errors occur. The information collected is aggregated and anonymous. We use this data to improve the Platform experience. Analytics cookies require your consent.
Marketing cookies track your browsing activity across websites to build a profile of your interests and show you relevant advertisements. We may work with advertising partners (including Facebook and Google) who use these cookies to serve targeted ads on their platforms after you visit DuelaPay. Marketing cookies require your consent.
These cookies remember your preferences and settings on the DuelaPay Platform — such as your language preference, cookie consent choice, and display settings. They improve your experience by avoiding the need to re-enter preferences on each visit. Preferences cookies require your consent.
Our live chat, provided by Tawk.to, stores identifiers in cookies and your browser's local storage so that your chat conversation and visitor session continue as you move between pages, and so our support team can see that it is the same visitor returning. These are set when the chat widget loads.
The following table lists the specific cookies used on the DuelaPay Platform:
You can manage your cookie preferences in several ways:
When you first visit DuelaPay, a cookie banner appears at the bottom of the screen. You can accept all cookies or click "Manage preferences" to decline non-essential cookies. You can change your preference at any time by clearing your browser's local storage (look for the key dp_cookie_consent).
Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies, accept all cookies, or notify you when a cookie is being set. Note that disabling strictly necessary cookies may prevent you from using certain features of the DuelaPay Platform.
You can also opt out of specific third-party cookies using these resources:
Some cookies on the DuelaPay Platform are set by third parties rather than by DuelaPay directly. These third parties have their own privacy policies and cookie practices:
DuelaPay is not responsible for the content of third-party websites or their privacy practices. We recommend reading the privacy policies of any third-party services you interact with.
We may update this Cookie Policy from time to time to reflect changes in our cookie usage, technology, or applicable law. We will indicate the date of the most recent update at the top of this page.
If we make material changes to how we use cookies, we will notify you via the cookie banner when you next visit DuelaPay.
If you have any questions about our use of cookies, please contact us at privacy@duelapay.com.
